Returns & refunds

Your right to return

You may cancel your order within 30 days of receiving it, without giving a reason. That is longer than the 14-day statutory withdrawal period you are entitled to under UK and EU consumer law — your statutory rights are never affected.

Policy at a glance

• Return window: 30 days from the delivery date.
• Inspection on arrival: within 7 working days of us receiving the parcel.
• Refund processing: within 14 days of inspection.
• Return postage: paid by you, unless the item is damaged, faulty or not what you ordered.
• Proof of purchase: your order number or confirmation email is required.

Cancelling an order

You can cancel an order within two hours of placing it by emailing info@lc-figurines.com with your order number — as long as it has not yet been dispatched, we cancel it and refund you in full. If it has already shipped, simply follow the return steps below once it arrives.

How to return an item

1. Email info@lc-figurines.com with your order number within 30 days of delivery. We reply within 24–48 hours on working days with a return confirmation.
2. Repack the figurine in its original protective packaging.
3. Send it, tracked, to the return address below and keep your proof of postage.
4. We inspect the parcel on arrival and refund you within 14 days to your original payment method.

Return address

Please request a return by email first so we can log your parcel — unannounced returns can take longer to process.

Cost of returning an item

Return postage is paid by you and typically costs between £5 and £20 depending on your country and the carrier you choose. If the figurine arrived damaged, faulty or was not what you ordered, we cover the return cost in full and arrange the collection ourselves.

Condition

Figurines must be returned unused, undamaged and in their original protective packaging. We may reduce the refund if the value of the piece has been diminished by handling beyond what is necessary to inspect it.

Refunds

Once we receive and inspect your return, we refund the full purchase price including standard outbound shipping within 14 days, to the original payment method. Return postage is at your own cost unless the item arrived damaged or incorrect.

Exchanges

We exchange items that arrived incorrect or faulty. Contact us within 30 days of delivery and we cover the return postage for eligible exchanges. If you simply prefer a different figurine, return the original for a refund and place a new order.

Lost parcels

If your parcel has not arrived within the estimated delivery window, email info@lc-figurines.com with your order number. We open an investigation with FedEx and either resend your figurine or refund you in full once the parcel is confirmed lost.

Non-returnable items

Personalised or made-to-order pieces cannot be returned unless they arrive damaged or faulty. All three standard figurines are fully returnable under the policy above.

Contact us about a return

• Email: info@lc-figurines.com
• Phone: +44 7828 796600
• Opening hours: Mon–Fri 09:00–18:00 (UK time)
• Address: MKM MARKETING LIMITED — Returns, 5 West Ella Road, London NW10 9PT, England

Faulty or damaged items

If a figurine arrives broken or with a manufacturing fault, send photos to info@lc-figurines.com within 48 hours of delivery. We'll arrange a FedEx collection or replacement, or refund you in full including postage — at no cost to you.

Refunds and the donation

The 50% donation is calculated on net revenue after refunds, so a refunded order is simply excluded from that round. Refunding your order never takes money away from a clinic that has already received a donation.